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So, Your Made A Mistake

 
Author: Ramon Greenwood

Of course, mistakes are important. Two facts put those you make in perspective. One, everyone who plays the game makes mistakes. Two, that you make mistakes is not nearly as important as what you do about them.

Thats hard to remember when you are wallowing in the bed of regret, second-guessing and even being eaten alive by fear that usually follows on the heels of a mistake.

Nevertheless, it is true. The way you follow up on the errors you make has a greater impact on the future of your career than what you did or didnt do wrong, according to Ramon Greenwood, head of CommonSenseAtWork.com.

It is worthwhile to restate the axiom that everyone who is out there making an effort to get things done makes mistakes.

Carly Fiorini refused to delegate authority and tone down her style while she traipsed around the world like a jet-set celebrity. She made the mistake of defying her board of directors at Hewlett-Packard when they asked her to change her ways and she got booted out as CEO.

Kodak lost its market dominance when it failed to anticipate the success of Polaroid.

On the other hand, Coca-Cola made a major miscalculation when it decided the world needed a new flavor of its favorite beverage. When the market said, You made a mistake the company quickly turned its back on New Coke. Ford Motor Company pulled off a Lulu by producing a dud, the Edsel automobile. It lost no time in dumping the mistake when buyers turned thumbs down.

So, mistakes are bound to occur, even among the best of us.

TURN MISTAKES INTO LEARNNG EXPERIENCES

Smart careerists learn early in the race to capitalize on mistakes by turning them into learning experiences, says Greenwood.

When he was chairman of Quaker Oats Company, William Smithburg declared, There isnt one senior manager in this company who hasnt been associated with a product that failed, or some project that failed. That includes me. Its like learning to ski. If youre not falling down, youre not learning.

The next time you make a mistake, keep in mind the following nine steps that achievers take when they goof up.

1. Dont panic. Follow the admonition of the television commercial, Never Let Them See You Sweat.

2. Stop long enough to clear your head. Then act pronto.

3. Get the facts so you can define the mistake.

4. Answer these questions. What is the worst thing that can happen? The best outcome? Will the mistake really make any difference one week, one year, five years later?

5. Report the mistake to the boss immediately. It is far better for you to tell him about your mistake than to have it come from others. Help the boss keep it in perspective. A Confucian proverb advises, Be not ashamed of mistakes and thus make them crimes.

Let the boss and your colleagues know you regret the error. Nothing is likely to infuriate your supervisor and colleagues more than your appearing not to care when you make a mistake.

6. Accept the responsibility for your mistakes.

7. Feel the pain and mourn a little, but for only a little while. You will feel better later.

8. Perform a post-mortem. Look at the facts. How can a repeat performance be avoided? What did you learn from the experience?

9. Forget the mistake; give it a decent burial, but remember the lessons learned.

Remember, the only truly unforgivable mistake is to repeat a mistake.

Author Bio:

Ramon Greenwood

RAMON GREENWOOD

Ramon Greenwood produces a free semi-monthly newsletter providing career advice to those who want to accelerate their careers. Contact him at ramon@commonsenseatwork.com to subscribe.

Those who know Ramon Greenwood and seek his counsel likely to describe him in such terms as "realistic" and"down-to- earth." Most agree with one of his clients who recently said, "He puts his rich and varied lode of experiences to work with an eye to results. He has the ability to make even the most complicated and formidable issues seem less forbidding and more manageable."

Another client declares: "Greenwood has been in the game, in the major leagues, for a long time. He's seen the winners and the losers up close. He knows what makes the difference between the players."

Greenwood's experiences include serving as:

? Senior Career Counselor, Common Sense At Work curently. ? Senior vice president for worldwide communications at American Express; member of the board of directors of American Express Publishing Company, American Express International, Inc. and American Express Foundation. ? Vice president-public affairs Consolidated Foods Corporation (now Sara Lee Corporation).

? Senior public affairs officer, U. S. Department of Transporation, during President Gerald Ford's Administration.

? Author of HOW TO MAKE THE WORLD OF WORK WORK FOR YOU and HOW TO LAND YOUR FIRST JOB. He is co-author of THE NAME OF THE GAME IS LIFE. His writings also have included a syndicated newspaper column, "Common Sense At Work"

? Wave 9 Enterprises, Inc., CEO and director ; Children On The Go, Inc., (chairman of the board and co-founder of this Chicago- based juvenile products company) ; Cranford Johnson Robinson Woods, Inc. (marketing and advertising agency), director; Simmons First National (Banking) Corporation, director and member of the corporate executive committee.

? Management consultant who counsels, speaks and writes on a variety of subjects related to career and business strategies and organizational dynamics.

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